Returns & Exchanges

At Your KAYA, we want you to feel comfortable and confident in your skin. If you are not completely satisfied with your purchase, you can return or exchange unopened products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your customer portal or contact our support team with your order number and the reason for your return.

• 2.
  Prepare the Package

  Ensure the items are in their original, unopened packaging and securely place them in a shipping box to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.